The issue has been identified and a fix is in the works. A failure in the cloud system resulted in all chargers re-connecting almost simultaneously and overloading the cloud system with messages and offline data transactions. We have a system for avoiding overload in such situations but it seems we have hit a limit in the amount of simultaneous connections.
We are now working on rebuilding the queue logic in order to be able to successfully connect all chargers again.
The system has now been set in deliberate offline mode meaning that all chargers should operate locally as defined by the offline logic. Offline logic varies from operator to operator. For Easee customers the default behaviour is that it should be possible to charge without having to authenticate as long as the charger is offline.
Some other operators demand that a known Easee key is used while others accept any Keytag.
Chargers running a schedule will start charging when the defined schedule is set to start.
Chargers controlled by a partners smart charging like Tibber should start charging as long as the charger is in offline mode.
Cable is locked:
If you want to unlock the cable you can do so by accessing the local WiFi interface and unlocking the cable. Read more about the local WiFi interface here: https://www.notion.so/easee/Easee-charger-local-interface-b9ff6002acef4c3794531f68a6664d79
We are working on a new queue logic to take into account the massive load when chargers reconnect to the cloud. At current point in time we believer that we will have something ready tomorrow.
We truly understand your frustration. We promise you that we have initiated several new improvements to avoid this from happening again with the effect it has had. We are doing everything we can to make the system bullet proof even if the cloud is not working as it should.
We will improve on our offline functionality which will allow local operation in situations like this 😔 We are at the same time doing everything we can to fix the situation and to stabilise and future proof the solution. We we have everyone in the organisation working on resolving this.
Again we are truly sorry, we are just humans and we are learning new things everyday. We have experienced an enormous growth and the speed of the growth has gradually caused more challenges than we have been able to foresee. We are working on scaling both our organisation and our systems, identifying short term and long term fixes to ensure stability. We thank you all for your support and patience. We will make things right again please trust us on that ❤️⚡️☺️