Thank you for all your trust and support during the last week. This has been a tough week for all of us ❤️
We are currently in a situation where we almost have all systems operational, however we cannot guarantee that it will remain that way continuously over the next few days.
Statuses in your app may at times be wrong and the system might feel slower than normal. We are closely monitoring everything to maintain control.
We have clearly underestimated our massive growth and cloud capacity. We feel your frustration towards the situation and the consequences that follow. This is not good enough – we are working day and night to solve the ongoing challenges with our cloud – getting closer to a future proof and scalable solution.
We have a specific plan on how to get the world balanced again – and fix this!
We are now making changes to the offline behaviour for all chargers so that you should be able to charge even if our cloud is not responding as it should.
At the same time we have our whole team working on the future-proof and scalable solution.
LED blinking? 🚦
If Easee is the operator of your charger and if the LED is blinking once you plug in your vehicle then you can use any Easeekey/RFID tag to start charging. The key-tag does not have to be in your Profile or does not need to have been used before. Any RFID key should work, you can use your access badge, wireless visa, a Phone with NFC or similar. For those of you who are unable to use your chargers while our cloud is offline, we suggest using public charging stations or emergency chargers 🔌
Do you have a schedule? ⏱
The schedule set for your charger is not possible to disable other than from the Easee app. It is not possible to turn off this schedule from the WiFi interface. The car will start charging when the schedule is set to start. Cable locked? 🔒
You can unlock the cable from the charger by accessing the local WiFi interface. See more here https://www.notion.so/easee/Easee-charger-local-interface-b9ff6002acef4c3794531f68a6664d79