A fix has been implemented and we are monitoring the results.
Posted Nov 30, 2022 - 14:16 CET
Investigating
We are experiencing increased latencies on our Easee Cloud API. Some users might have challenges with the Easee app and Easee Cloud portal with newly installed chargers.
We are currently investigating this issue
Posted Nov 30, 2022 - 10:39 CET
Update
We are continuing to monitor for any further issues.
Posted Nov 29, 2022 - 19:12 CET
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Nov 29, 2022 - 19:11 CET
Identified
The issue is identified and we have implemented a fix on the DNS. It may take some time to propagate.
Some users might still have challenges with the Easee app and Easee Cloud portal with newly installed chargers.
Posted Nov 29, 2022 - 14:11 CET
Update
We are experiencing increased latencies on our Easee Cloud API. Some users might have challenges with the Easee app and Easee Cloud portal with newly installed chargers.
We are currently investigating this issue
Posted Nov 29, 2022 - 13:40 CET
Investigating
We are experiencing increased latencies on our Easee Cloud API. Customers may experience longer load times or timeouts when trying to connect.
We are currently investigating this issue
Posted Nov 29, 2022 - 13:40 CET
This incident affected: Easee Cloud & API, Easee Portal and Easee Apps (Easee App, Installer app).